Get the right cleaning for your area rugs
at our state-of-the-art rug cleaning plant

Our 9 Steps for Rug Cleaning

Step 1: Pre-Inspection

When we receive* your rug, it will be thoroughly inspected.

Step 2: Dry Soil Removal

We use a variety of techniques to “dust” rugs from the front and back.

Step 3: Pre-Condition

Depending on fiber content and soiling type, the rug will be pre-treated to emulsify the soils.

Step 4: Pre-Spot and Fringe Preparation

Any potentially difficult spots will be pre-treated with special solutions to increase the chances of removal. The fringe is also pre-treated for maximum soil removal and cleaned by hand.

Step 5: Shampoo

Most rugs are cleaned with an Oriental Rug Shampoo that is specially designed to get maximum cleaning while protecting sensitive natural fibers.

Step 6: Rinse or Wash

Depending on the type of rug it will be rinsed with extraction equipment on both sides or washed in a wash pit designed especially for Oriental Rugs.

Step 7: Speed Dry

Once the soil is rinsed away, the rug is dried flat or hung to dry in a controlled environment.

Step 8: Finishing

When the rug is dry, it is combed and finished with soft groomers made for specialty rugs.

Step 9: Post Inspection

Our cleaning specialist will give the rug a final inspection and release it for pick up or delivery. Paper and ty-vac wrapping available for short or long-term storage available for an additional charge. If delivered*, we will lay the rug for you.

*Pickup and delivery available at an additional charge

Bronze Rug Care Package Details

• You drop off your rugs at our rug plant in NE Portland near Lloyd Center.*
• We then first Pre-Inspect your rugs for any apparent special conditions or needs, then document with pictures and a Pre-Inspection report.
• We then meticulously Dust your rugs to remove deeply embedded dry particulates that will destroy your rugs over time.
• We then expertly Wash your rugs using the appropriate method based on dye and construction type. This also includes fringe detailing.
• We then thoroughly Rinse your rugs to remove any leftover sudsy residue or contaminates.
• We then hand Groom the rugs to properly prepare them for the drying process.
• We then carefully hang your rugs in our climate controlled area to dry.
• We then perform a “Hands and Knees” post inspection to see if additional attention is needed. This includes “Post Vacuuming”.
• We then Roll your rugs back up to keep them protected.
• We then let you know that your rug is ready for pickup.*

Gold Rug Care Package Details

• You drop off your rugs at our rug plant in NE Portland near Lloyd Center.*
• We then first Pre-Inspect your rugs for any apparent special conditions or needs, then document with pictures and a Pre-Inspection report.
• We then meticulously Dust your rugs to remove deeply embedded dry particulates that will destroy your rugs over time.
• We then expertly Wash your rugs using the appropriate method based on dye and construction type. This also includes fringe detailing.
• We then thoroughly Rinse your rugs to remove any leftover sudsy residue or contaminates.
• We then hand Groom the rugs to properly prepare them for the drying process.
• We then carefully hang your rugs in our climate controlled area to dry.
• We then perform a “Hands and Knees” post inspection to see if additional attention is needed. This includes “Post Vacuuming”.
• We then apply our licensed MicroSeal protectorate. There is no better rug protection product in the world!
• With our Gold Package we also provide our “Stay Clean” Warranty for an entire 6 months! If your rugs get dull, dirty, spotted or stained we will clean them free of charge!
• We then Roll your rugs back up to keep them protected.
• We then promptly Deliver the rugs right back to your door.
• We then let you know that your rug is ready for pickup.*

Platinum Rug Care Package Details

• You drop off your rugs at our rug plant in NE Portland near Lloyd Center.*
• We then first Pre-Inspect your rugs for any apparent special conditions or needs, then document with pictures and a Pre-Inspection report.
• We then meticulously Dust your rugs to remove deeply embedded dry particulates that will destroy your rugs over time.
• We then expertly Wash your rugs using the appropriate method based on dye and construction type. This also includes fringe detailing.
• We then thoroughly Rinse your rugs to remove any leftover sudsy residue or contaminates.
• We then hand Groom the rugs to properly prepare them for the drying process.
• We then carefully hang your rugs in our climate controlled area to dry.
• We then perform a “Hands and Knees” post inspection to see if additional attention is needed. This includes “Post Vacuuming”.
• We then apply our licensed MicroSeal protectorate. There is no better rug protection product in the world!
• With our Platinum Package, we also provide our “Stay Clean” Warranty for an entire year! If your rugs get dull, dirty, spotted or stained we will clean them free of charge!
• We then Roll your rugs back up to keep them protected.
• We then promptly Deliver the rugs right back to your door with a bottle of spotter on the house!
• We then let you know that your rug is ready for pickup.*

*Pickup/Dropoff services available for a reasonable fee.